Our Services

Cloud-based software

Our call center services are powered by our own cloud-based technical support software tools that integrate with each other and our clients’ systems, such as CRM or ticketing apps, and other call center solutions. Support.com Cloud software and its sub-components are also licensed independently.

With Live-Tech-Support.com Cloud, agents can see the whole picture and solve problems without tedious, repetitive questions. Customers can go to the web or use their mobile devices to get guided self-service or talk with agents by phone or chat. They can also show agents what they’re seeing by sharing photos or real-time videos using their mobile device camera. Rich analytics report on the complete customer experience in order to drive ongoing call center services innovation and deliver exceptional business outcomes.

Live-Tech-Support.com’s signature Guided Paths® solution and experience-tested content library are the backbone of live agent and self-service solutions. Guided Paths turns the content library into step-by-step intelligence that increases first-contact resolution rates and delights customers. Using branching logic and dynamic decision points, it captures real-world best practices for simple to complex tasks — ensuring consistent delivery of the best, most efficient answers. The off-the-shelf content library includes guidance for over 10,000 devices and common problems, and we work with clients to build and customize content for their business.

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